Privacy Policy
Madex Group Sdn Bhd (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, use our services, or engage with us through third-party platforms like Meta (Facebook, Instagram, WhatsApp). By accessing our services, you agree to this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
1.1 Information We Collect
We collect a variety of data to provide and improve our services. This includes personal information, technical data, and behavioral insights.
1.2 Personal Information
We collect personal information that you provide when :
– Filling out forms on our website (e.g., contact forms, service inquiries)
– Interacting with our chtabots (e.g., Telegram, Whatsapp, Website, Facebook Messenger)
1.3 Communication Data
This includes data from your interactions with our communication tools, such as :
– Chat Messages: Conversations via WhatsApp, Facebook Messenger, and other integrated chat services.
– Customer Support Requests: Details of inquiries and support tickets.
1.4 Technical and Usage Data
We automatically collect technical data when you visit our website or use our services, including:
– IP Address: To determine location and provide region-specific content.
– Browser Type and Version : To ensure compatibility with our website.
– Device Information : Details about your device (e.g., mobile, tablet, desktop).
– Referring URLs : Websites that referred you to our site.
– Pages Visited: Specific pages you visit and how long you stay on them.
1.5 Behavioral Data
This data helps us understand how you use our services:
– Interaction Patterns: How you navigate through our website.
– Clickstream Data: The sequence of links you click during a session
1.6 Marketing Data
Information related to your marketing preferences and engagement, such as :
– Subscription Preferences: Opt-ins for newsletters or promotional emails.
– Engagement Metrics: Whether you open emails, click links, or respond to ads.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the information collected to provide a seamless experience and improve our services.
2.1 Service Delivery
– Chatbot Interactions: To automate responses and improve customer support.
– Service Fulfillment: To process orders, bookings, or service requests.
– Account Management: Creating and managing user accounts.
2.2 Communication
– Customer Support: Responding to inquiries, troubleshooting issues, and providing help.
– Notifications: Informing you about updates to our services, changes in policies, or system notifications.
2.3 Business Operations
– Billing and Payments: Processing payments and managing invoices.
– Account Maintenance: Ensuring your account information is up to date.
2.4 Personalization
– Customized Experience: Tailoring content, recommendations, and interactions to your preferences.
2.5 Analytics and Improvements
– Performance Analysis: Measuring how users interact with our website to identify areas for improvement.
– Service Enhancements: Developing new features and improving existing ones based on user feedback.
2.6 Security and Compliance
– Fraud Prevention: Detecting and preventing fraud or security breaches.
– Legal Compliance: Meeting regulatory requirements and ensuring compliance with laws.
2.7 Integrations with Third-Party Platforms
– Meta Services: Enabling interactions through platforms like Facebook, WhatsApp, and Instagram
HOW WE SHARE INFORMATION?
We share your data responsibly with trusted partners and when legally necessary.
3.1 Service Providers
We collaborate with third-party service providers for essential tasks:
– Hosting Providers: To host our website and store data securely.
– Payment Processors: To handle billing and financial transactions.
– Marketing Platforms: To run promotional campaigns.
– Chatbot Providers: For AI-driven chatbot services.
3.2 Meta Platforms
When using services like WhatsApp Business, Facebook Messenger, or Instagram:
– Shared Data: Your data is shared with Meta as required by their privacy policies.
– Purpose: To facilitate seamless integration and communication.
3.3 Legal and Compliance Requirements
We may disclose data to:
– Legal Authorities: In response to subpoenas, court orders, or other legal processes.
– Protect Rights: To protect our rights, property, or safety.
3.4 Business Transfers
In case of mergers or acquisitions:
– Transfer of Data: Your data may be transferred to the new entity, with notification provided.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies for various purposes.
Types of Cookies:
1. Essential Cookies: Necessary for website functionality.
2. Performance Cookies: Track how you interact with our site (e.g., pages visited).
3. Functional Cookies: Remember your preferences and settings.
4. Advertising Cookies: Deliver personalized ads based on your behavior.
Managing Cookies:
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
DATA PROTECTION AND SECURITY
We implement strict security measures to protect your data:
– Encryption: Protects data during transmission and storage.
– Access Controls: Limits data access to authorized personnel.
Data Retention
We retain data based on the following criteria:
– Service Duration: As long as necessary to provide services.
– Legal Requirements: To comply with regulations.
Your Rights
You have the following rights:
1. Access: Request a copy of your data.
2. Correction: Correct inaccurate data.
3. Deletion: Request data deletion.
4. Objection: Object to data processing.
Third-Party Links
Our website contains links to third-party sites (e.g., Facebook, WhatsApp). We are not responsible for their privacy practices. Please review their privacy policies.
International Data Transfers
We may transfer data outside your country. Safeguards include:
– Standard Contractual Clauses (SCCs).
– Legal Mechanisms required by applicable laws.
Updates to This Privacy Policy
We may update this policy. Changes will be posted with an updated “Effective Date.” Please review periodically.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at he***@ma***.my
Last update: 11-December-2024
